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About this resource

A strong union relies on reps to attract new members and get them involved. But that doesn't mean being pushy or giving a sales pitch — it's about listening to people and responding to their concerns. It's easy when you know how, find out more in this interactive guide.

Who is this interactive guide for?

This guide is for union members and reps who want to develop their talking and listening skills, build relationships at work and get tips on how to ask people to join their union.

How will this guide help me?

This guide will:

  • provide details on how to approach people and start a conversation
  • show you appropriate responses and how to listen effectively 
  • explain how to overcome challenges and how to tell your story.

How do I complete it?

All you need is an internet-enabled mobile device (a phone or tablet) or a computer. Do as little or as much as you like each time you log on — your progress will always be saved. Next time you log on just pick up where you left off, this one will take you about 15-45 minutes to complete. 

Upon completion of this module, you will receive a digital credential as proof that you have done this e-learning. You will receive this via email (from the TUC via Acclaim), so please keep a look out for it. 

What is a digital credential?

A digital credential is evidence that you have completed this e-learning. You can share your credential with your union colleagues or employer to show them what you know.

Find out more about TUC digital credentials.

(You may have to register/login to access the guide)

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