At the TUC, we’re respect everyone’s right to privacy, and want to keep your personal data private if you use our online services. This page sets out what you can expect from the TUC in how we collect and process any data about you.

This information applies to The Trades Union Congress (TUC) and all of our subsidiaries, including our main website at TUC.org.uk, and other websites operated by us.

1. Data controller

Any personal data you provide to us is controlled by The TUC. We are registered as a data controller with the Information Commissioner's Office under reference Z8053646.

2. How we collect and use your information

We may collect personal data about you (such as your IP address, browser settings, and how you use our websites). This could happen:

  • when you register with us, or log in to your account through the website
  • when you carry out transactions through the website
  • when you fill in any forms on the website, such as surveys or campaign actions
  • when you send e-mails or otherwise correspond with us

The information which we collect and process will enable us to supply to you the information or services that you want to use. This may include for example joining a mailing list, creating an account or personal profile page or purchasing a product or service.

We may also use your information:

  • to send you direct marketing and information regarding our products and services
  • to contact you for your views on our services
  • to notify you about important changes or developments to the website or our services

In order to provide you with the services, we may sometimes need to contact you. That would most likely be by email, but could be by post, telephone, instant message or SMS text message, depending on the situation. For example, we may contact you if it appears you are having problems creating an account, or to help fulfil an order you have made on our publications shop.

If you join a mailing list or group that we operate, we will send you communications through the channels you have selected. This may include direct marketing updates by email, SMS, post, telephone or instant messaging. If you do not want us to contact you by any of these means, please indicate this within your account or let us know by e-mailing us at [email protected]. Please note that we may not be able to continue providing particular services to you if you request that we do not contact you.

We may also contact you, or permit selected third parties (such as the individual trade unions that make up the TUC) to contact you, by post, telephone, SMS text message and e-mail about other goods or services which you are interested in. We’ll only do this if you have explicitly consented to it by ticking the relevant boxes on the forms we use to collect your data. You’ll be able to unsubscribe from a link on any emails we send if you don’t want to get more.

We would like to use Facebook Custom Audiences to help show more of our targeted messages to those of our supporters who are also Facebook users. If you do not wish to receive alerts on Facebook in this way please contact us and we will not use your details this way.

4. Disclosing your information

We will never disclose your information to a third party unless we are required to do so by law, or unless we have your explicit consent.

You may of course choose to share parts of your information with others by using our message boards, your profile page and other sharing tools. You have control of any data you choose to share using these platforms.

5. Storing your information and security

The information you provide to us via the Website will be stored and processed on servers based in the UK. However, in the course of our operations (including, without limitation, providing you with other Services, via SMS text message, message boards or in storing email and other communications between you and us) we may transfer your personal data to our service providers who are based outside of the European Economic Area (EEA). By submitting your personal data you agree that we may transfer, store and process your information outside of the European Economic Area. We will require our service providers who process your personal data to keep it safe and secure in accordance with the Data Protection Act 1998.

We take all steps reasonably necessary to ensure your data is treated securely and in accordance with the Data Protection Act 1998 and we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. In particular, we use secure socket layer (SSL) encryption technology and have stringent internal procedures to ensure only those of our employees who require access to your data have access to it.

However, you acknowledge that communications sent via the Internet cannot be guaranteed to be completely secure.

We will only retain your information for a reasonable period, for so long as you want us to, or as any relevant legislation permits.

6. Changes to your personal information

If your personal information changes or you find that any of the information that we hold about you is inaccurate, please advise us of the relevant changes as soon as possible:

7. Cookies

Cookies are small files that are written or downloaded to the hard drive of your computer or other device when you access a website. Cookies can allow websites to store and quickly retrieve login information on your computer (or other device) and provide data that can be used to improve service quality.

You may set up your computer (or other device) to reject cookies or notify us that you object to the issue of cookies. But if you do this it might mean that parts of our websites or online services may no longer work for you.

To find out more information regarding cookies, including how to see what cookies have been set and how to manage and delete them, you can visit www.allaboutcookies.org.

8. Third party websites

All this only applies to websites and online services operated by the TUC. If you follow a link from one of our websites to one that’s operated by somebody else, you’ll no longer be covered by this policy.  We are not responsible for the collection of your personal data by those websites, so please make sure you check the privacy policy of any other site before you submit any personal data to them.

9. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, sent to you by e-mail notification.

10. Contact

Post: Trades Union Congress, Congress House, Great Russell Street, London WC1B 3LS

Tel: 020 7636 4030

email: All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at [email protected]

11. Your rights

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies in it corrected. We will need to ask you to confirm your identity before we can disclose any personal information we hold, and we may charge you a £10 administration fee to process a request.

You also have the right to report any complaint or concern that you may have about our handling of personal data. To make any enquiry about your rights, you should contact us at: Data Protection Officer, TUC, Congress House, Great Russell Street. London WC1B 3LS or [email protected]

The personal data that you supply with your complaint may be retained by us for the purposes of processing your complaint, and for statistical and audit purposes and will be stored in accordance with our standard procedures as set out above.

In addition, you have the right to lodge a complaint directly with the UK Information Commissioner, the independent authority which regulates compliance with the laws governing the processing of personal data. The Information Commissioner can be contacted at: Information Commissioner's House, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113