TUC Education privacy policy

Your privacy

At the TUC we respect everyone is right to privacy, and value the trust you place in us by sharing your data with us. We are committed to:

collecting and using your data in a way that you would reasonably expect, in line with relevant data protection/privacy legislation
providing you with clear information about how we use your personal data, what we use it for, and what your rights are
only using your data for the purposes described in this document.

This notice explains:

what personal data we collect about you and the lawful basis for this
how we use this data
how long we keep the data
who we share your data with
how we protect your data
your rights, and how to enact them in relation to the personal data we hold about you.

It is important you read and understand this notice, so you are aware of how and why we use your data.

ABOUT THE TUC

The Trades Union Congress (TUC) is the ‘controller’ of the data we collect about you. We are responsible for deciding how we collect and manage your personal data. If you have any queries about your personal data, then you can contact the TUC’s Data Protection Officer by post at:

Data Protection Officer
Trades Union Congress
Congress House
Great Russell Street
London
WC1B 3LS

Or via email: info@tuc.org.uk please put ‘For the attention of the Data Protection Officer’ in the subject line of your email.

YOUR PRIVACY RIGHTS

You have rights relating to your personal data. You have the right to:

be informed about the collection and use of your personal data (e.g. in this privacy notice)
object to the processing of your data where we are relying on our legitimate interests as the legal basis for processing
withdraw your consent at any time
ask us to change incorrect or incomplete data
log in to your profile and make amendments at any time
ask us to delete your personal data where it is no longer necessary for us to use it, when you have withdrawn consent, or where we have no lawful basis for keeping it
ask us to restrict the personal data we use about you where you have asked for it to be deleted or where you have objected to our use of it
ask us to provide you or a third party with some of the personal data we hold about you in a structured, commonly used, electronic form, so it can be easily transferred
request access to a copy of your personal data, along with information on what personal data we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request free of charge by contacting our Data Protection Officer in writing at the address above. Please provide us with evidence of your identity
not be subject to a decision based solely on automated processing, including profiling
make a complaint to us about how we have used your personal data.

To learn more about these rights please see the Information Commissioner’s Office website.

If you would like to exercise any of these rights, please contact the Data Protection Officer by post or email.

The personal data that you supply with your enquiry/complaint may be retained by us for the purposes of processing your enquiry/complaint, and for statistical and audit purposes and will be stored in accordance with our standard procedures.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner’s Office. The Information Commissioner’s Office (ICO) can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
ilmslow
Cheshire
SK9 5AF

Tel: 0303 123 111

INFORMATION COLLECTED

We collect personal information from visitors to this web site using online forms, your participation in courses and use of resources, and every time you email us your details.

Our web logs collect additional information automatically about your visit to our web site, such as time of visit, pages read and your IP address.

What we do	Why we do this	Our legal basis	How long do we keep this data?	Who has access to your data/who do we share your data with?
Collect personal information when you join the TUC learning platform website - see annex for a list of fields	We collect personal information so we can see who us using our services. We want to provide educational resources that meet the needs of all groups.	Contract	We will delete you from the TUC learning platform if you are inactive for five years. You can log in and update your site profile at any time.	Learning Pool (data processor) *See annexes for details of third party web service providers
Collect personal information when you access e-learning content or webinars	We collect personal information so we can see who is using our services. We want to provide educational resources that meet the needs of all groups.	Contract	We will delete you from the TUC learning platform if you are inactive for five years. You can log in and update your site profile at any time.	Learning Pool (data processor) Elucidat (data processor) Crowdcast (data processor) Credly/Acclaim/DigitalMe (data processor) Layershift (data processor) Zoom (data processor) *See annexes for details of third party web service providers
Collect monitoring information if you attend an event or college delivered course	We collect monitoring information so we can see who is using our services. We want to provide educational resources that meet the needs of all groups.	Legitimate interest	One year
Collect personal information when you apply for a tutor delivered course - see annex for a list of fields	We are required to collect personal information for government funding purposes. Our college providers use this information to access financial support for your course. Where a freelance tutor is delivering the course, learner information is passed to them for course planning purposes.	Contract	We will delete your profile (and associated learning records) from the TUC web platform if you are inactive for five years. You can log in and update your site profile at any time.	Learning Pool (data processor) EventBrite (data processor) Network of college providers (data processor) Freelance tutors (data processor) *The TUC has robust data sharing agreements in place with course providers. See annex for details.
Contact you in relation to any matters arising from your booking and attendance at a TUC event or course e.g. in relation to dietary requirements, cancelled events, emergency situations, processing of payments.	If you apply for a TUC course, we may contact you in order to inform you about course arrangements.	Contract	One year
Publish an event or course delegate list (made available to delegates only)	We publish course delegate lists in order to increase networking opportunities for attendees.	Contract	One year
Collect your IP address, browser settings and how you use our website when registering with or logging in, carrying out transactions, when completing a survey or campaign action, when accessing e-learning or when you send emails to or correspond with us.	We collect course interaction and participation information so that is allows you and course tutors to monitor course progress.	Legitimate interest	We will delete any web tracking data if you are inactive on our website for five years.	Learning Pool (data processor) Crowdcast (data processor) Layershift (data processor) Zoom (data processor) *See annexes for details of third party web service providers
Where you have consented, we will send you 'direct marketing' information via email in relation to news or our campaigns, events, courses, blogs, products and services.	We hope to keep you informed of the services, training courses and resources we offer.	Consent	You can unsubscribe from the service at any time.	Mailchimp (data processor) Learning Pool (data processor)
Collect personal data when conducting research to support the delivery of TUC objectives and campaigns e.g. polls, interviews, case studies, surveys.	In order to carry out research and evaluation to inform the effectiveness of our training.	Legitimate interest	One year	University research partners that the TUC may engage from time to time in order to carry out research activities.
Notify your union that you have undertaken training with the TUC or accessed e-resources	Your union will be able to offer you further training and support for areas that interest you.	Explicit consent	Five years	Our affiliated trade unions. See https://www.tuc.org.uk/unions
Collect feedback information after you complete or take part in online learning e.g. an e-learning or a webinar	We collect feedback information to find out how you like to learn, what topics you find valuable and interesting and what we could improve about our services. We can then ensure future learning is designed better to meet your needs. We use anonymised feedback in our marketing and promotional materials.	Consent	One year	Typeform (data processor) Microsoft Forms (data processor)
Collect personal information when you join the unionreps community site	We collect personal information so we can see who us using our services. We want to provide educational resources that meet the needs of all groups.	Consent	We will keep this data for as long as you are a member of the community site.	Very Connect Ltd

None of these processes transfer any data outside of the EU with the exception of Mailchimp (email marketing service) which houses data in the USA.

OTHER WEB SITES

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

COOKIE POLICY

A cookie is a small piece of information that is placed on your computer, tablet or phone when you visit certain websites, including this one. These cookies allow us to distinguish you from other users - which makes the site work properly - and to monitor the health of the site. You can find out more about cookies at https://ico.org.uk/for-the-public/online/cookies/.

We use the following types of cookie:

Session cookies: these are deleted when you finish browsing our website

Persistent cookies: these are stored on your computer after you have finished browsing our website so that we can recall your preferences the next time you visit.

Cookies used for analytics and performance monitoring are a mixture of session and persistent cookies, but they do not contain any personal information. For more information on these cookies see https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

If you continue to use our site, we presume that you are happy to receive all its cookies. If not, most browsers allow you to turn off cookies; to do this, check the “help” menu on your browser, but note that switching off cookies may affect site operation and you may not be able to access some parts of our site.

If you delete cookies relating to this site we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor when you come back.

If you have any questions or comments regarding this cookies policy, please email: info@tuc.org.uk.

DISCLOSING YOUR OWN INFORMATION

If you take part in a TUC Education course or make use of a resource, you may wish to share information about yourself with other site members on forums, discussion boards or other sharing tools. You have full control of any data you choose to share this way.

ANNEX 1 – COLLEGE COURSE PROVIDERS

Adult Learning Wales https://www.adultlearning.wales/

South and City College Birmingham https://www.sccb.ac.uk/

City of Bristol College http://www.cityofbristol.ac.uk/

City of Glasgow College https://www.cityofglasgowcollege.ac.uk/terms-conditions

Coleg Gwent https://www.coleggwent.ac.uk

College of Haringey Enfield and North-East London https://www.coleggwent.ac.uk

Fife College http://www.fife.ac.uk

Newcastle College https://www.ncl-coll.ac.uk

Ruskin College https://www.ruskin.ac.uk/

Shrewsbury College https://www.shrewsbury.ac.uk/

Stockport College http://www.stockport.ac.uk

The Manchester College https://www.tmc.ac.uk

Warrington and Vale Royal College http://www.warrington.ac.uk/

West Thames College http://www.west-thames.ac.uk/

Wirral Met College https://www.wmc.ac.uk/

ANNEX 2 – THIRD PARTY WEB SERVICE AND E-LEARNING PROVIDERS

Credly/Acclaim/DigitalMe

Credly is a digital credential platform that allows the TUC to recognise skills and knowledge gained.

https://credly.digitalme.co.uk/

Elucidat

Elucidat is an e-learning content authoring cloud based tool. If you access a piece of e-learning created in Elucidat, your name and email address will be logged with Elucidat.

https://www.elucidat.com/

Learning Pool

Learning Pool provide the TUC with Learning Locker and Stream. Learning Locker is a learning record store. It helps the TUC to analyse how our learning is used so that we can better plan future provision and content. Stream is our Learning Experience Platform. It is used to deliver our e-learning.

https://learningpool.com/

Mailchimp

Mailchimp is used for e-marketing and promotion.

https://mailchimp.com/features/landing-pages/

Crowdcast

Crowdcast is used for webinars. If you take part in a live webinar, your name and email address will be logged with Crowdcast.

https://www.crowdcast.io/

YouTube

We embed videos from our official YouTube channel. This may set cookies on your computer.

http://support.google.com/youtube

Layershift

Layershift provide hosting for some TUC courses.