Problems, frustrations, and divisive opinions are a reality in many workplaces. For union reps, these can be challenging—but they are also opportunities to build solidarity, strengthen relationships, and demonstrate the value of union action and involvement.
This three-day in-person course equips union reps with the understanding, confidence, and practical tools needed to recognise and respond constructively when tensions, frustrations, or difficult viewpoints arise among members or colleagues.
This course includes practical exercises, discussions, and role-play scenarios, and looks at how frustrations and divisions can emerge in the workplace, why they sometimes escalate, and how reps can respond in ways that uphold union values, while building key skills.
By the end of the course, reps will have developed strategies for handling difficult conversations, supporting members effectively, and turning moments of tension into opportunities for organising and collective action.
By attending this course, you will:
Course dates will be updated regularly. For any queries about the course please contact tuceducation@tuc.org.uk
Alongside the courses listed below, we can provide bespoke training for individual unions on these issues. Sessions can be deigned around your union's specific needs and priorities.
To find out more and discuss the options available, please contact tuceducation@tuc.org.uk
Location:
Holiday Inn Cardiff
Please note: there is an overnight accommodation option available at the hotel venue to Wales based reps who require this option
Course dates:
24 June - 26 June 2026, 09.30 - 4.30
Location:
The Quaker Meeting House
22 School Lane
Liverpool
L1 3BT
Course dates:
30 June - 2 July 2026, 09.30 - 4.30
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