Communications Officer (Digital) - Fixed term for 1 year

About the role 

BALPA is looking for a Communications Officer (Digital) to play a central role in delivering our digital transformation. 

This is a hands-on role for someone who understands digital platforms from the inside: someone who is confident supporting the build of a digital ecosystem, can think about UX and navigate a data integration. 

You will be a part of a small but dedicated communications team, with all team members supporting tasks such as writing copy, producing social media content and elevating our profile with key stakeholder audiences. Reporting to the Director of Communications, this role also works closely with our external suppliers. 

This is a rare, influential opportunity to shape BALPA's digital future at a pivotal moment for the organisation. 

What you'll be doing

• Working closely with the Director of Communications and communications team to develop and implement BALPA’s strategic objectives around communications.
• Supporting the management and development of BALPA's digital platforms including the member forum, member portal, website and apps.
• Coordinating delivery of our Digital Platforms Project, working with SLT, the communications team and external suppliers.
• Supporting our transition away from current platforms, including data handling, document library provision and member communications. 
• Applying UX principles, conducting research and using analytics to make sure our platforms work well for members.
• Developing and implementing our digital governance framework.
• Contributing to corporate communications and digital content across platforms, providing expertise to teams across the organisation. 

What we're looking for 

You will be comfortable working at the intersection of communications, digital and member services. You don't need to be a developer, but you should understand how digital platforms are integrated, and be confident working alongside technical partners. 

We are looking for someone who has:

• Experience in a digital communications or digital platform role, with a track record of delivery.
• Experience managing websites, member portals, digital forums or equivalent platforms.
• An understanding of working with CRM systems, data integration and GDPR.
• Strong UX skills and experience using analytics to evaluate and improve platforms for key stakeholders.
• Clear written communication skills, including the ability to write for digital and traditional channels. 
• Strong project management skills and the ability to handle competing priorities. 

It would be a bonus if you also have:

• Back-end or technical experience (APIs, CMS administration, integrations, database basics). 
• Experience with bulk email platforms, messaging integrations or member app management. 
• Knowledge and an interest in working with AI tools. 
• Knowledge and an interest in working with press, media and public affairs content. · 
• Knowledge of the trade union movement, member organisations and/or the aviation industry. 
• Experience managing supplier relationships through procurement and delivery. 

About BALPA 

BALPA is the trade union and professional body for pilots and helicopter crews in the UK, representing around 10,000 members across 20 companies. We are currently in a period of transformation and improvement, working to modernise and put members at the front and centre of our union. It is an exciting time to join our team and play a leading role in shaping BALPA's future. 

We offer a collaborative, values-led working environment, a defined contribution pension scheme, 30 days' annual leave (rising to 32 after 5 years), and a hybrid working policy with up to 3 days working from home.

You can apply for the role by sending your CV and a covering letter (no more than two sides) setting out why you would be a great fit for the role to recruitment@balpa.org by midday Tuesday 27 October. 

Shortlisted candidates will be notified by close of business on 28 October and invited to complete a short, 30 minute written task ahead of the interview. The task should be submitted by close of business on Friday 6 November, and will provide the basis for part of the interview discussion.