Joint bid to combat abuse of Tesco staff
Joint bid to combat abuse of Tesco staff
Retail union Usdaw and Tesco have joined forces to combat abusive shoppers. Under the initiative, posters will be put up in every store warning abusive customers that staff have the right to work in a safe environment. Tesco chief executive Sir Terry Leahy has agreed that the posters will be prominently displayed behind the customer service desk, reminding customers that violent or abusive behaviour is not tolerated. The initiative forms part of Usdaw's Freedom From Fear campaign, which the union says has helped reduce retail assaults and abuse over the last four years. 'We're delighted that Tesco and Usdaw have worked together to develop these posters designed to remind a small minority of customers that their abusive behaviour will not be tolerated,' said Usdaw general secretary John Hannett. 'The notices behind customer service desks remind customers that Tesco provides a safe environment for staff and customers so any physical assaults or verbal abuse will not be tolerated.' He added: 'The fact that Tesco's chief executive and Usdaw's general secretary have come together to launch this initiative shows the battle to stamp out abuse aimed at hard working staff is being taken seriously from the top down.'
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