Regional Management & Governance – Case Systems Coordinator x2

UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.  

UNISON is leading the way in the management of members casework with its online branch case work system.

UNISON’s Case Systems Team supports staff and activists in using the organisation’s case management system.

Are you motivated towards helping system users, able to provide training and guidance and the support the back office processes the system needs?

About this Job

UNISON is looking for two enthusiastic people to complete the staffing of our Case Systems Team. 

The successful candidate will bring their experience and skills to the role and be able to organise and provide training, manage support for users queries and work together to develop initiatives to support branch and staff in using the case management system.

You will have excellent presentation and communication skills whether face-to-face, in writing and online, and be motivated towards providing support to system users.

You should be IT literate and have the ability to operate databases and other systems in support of the service. 

The ability work in line with the union’s objectives including its commitment to equal opportunities is a requirement for this role.

Interested applicants are invited to attend an online ‘open day’ to find out more about the role.  This will be held on Tuesday 16 June, 5-6pm on MS Teams.  

Please email j.bird@unison.co.uk to register.

Candidates should be based within commuting distance of either the UNISON Centre, in London, or one of UNISON’s Regional Offices (https://www.unison.org.uk/about/our-organisation/structure/regions/unis…)  

To apply for this opportunity, please download and complete the General application form referring to the job description and person specification (both under “Documents” on the UNISON website.) 

Please note that only the relevant application form will be accepted. CVs will not be accepted.  

The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to j.bird@unison.co.uk quoting reference: RMG/176 & RMG/177 on your application form.

Please save your documents starting with your full name in the document name. 
Closing date for applications is 5pm on 24 June 2026.

The interviews will be held week commencing 13 July 2026 at UNISON Centre, 130 Euston Road, London, NW1 2AY. 

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.