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Organisation name
Yorkshire and Humberside Asbestos Victims Support Group (SARAG)
Voluntary role
Closing date
Job location
Rotherham, S60 2DH
1 day a week (approx. 4-5 hours - times to be agreed)
About this Role

This is a new telephone support service developed by our charity, Yorkshire and Humberside Asbestos Victims Support Group (SARAG). The service will offer one-to-one support to people in the Yorkshire and Humberside area who have been affected by asbestos related diseases. The service is open to people who have a diagnosis of asbestos related disease, their family members and/or carers and those who have sadly been bereaved by asbestos related diseases.

The aim of the service is to:

  • provide a “listening ear” and emotional support
  • reduce isolation and loneliness
  • provide information on relevant services and organisations
  • increase social and community connections.

The role is available on a voluntary basis and will be based at the charity’s office in Rotherham, one day a week. You will work alongside a small team of fellow volunteers as well as our Activity and Support Co-ordinator, who will be on hand to offer assistance and support where required. Due to the nature of the role (supporting and building trusting relationships with people who may be in distress/facing major life changes), you must be reliable and able to commit to working one day a week from our office for a minimum of 6 months.

You will make weekly welfare calls to your own small caseload of clients at a pre-arranged time (some clients may wish to have less frequent calls, e.g. fortnightly or monthly).

You will receive induction training, ongoing support and paid expenses as well as invaluable work experience in the charity and voluntary sector. A DBS and reference checks will be carried out prior to the role commencing (there will be no cost to volunteers for this).

The volunteer must be able to demonstrate:

  • an understanding of working with people who may be in distress, terminally ill, bereaved or adjusting to major change in their lives, and the ability to offer appropriate emotional support
  • a good understanding of the hazards of asbestos, asbestos related diseases and the issues facing those affected
  • the ability to listen and calmly convey empathy, understanding and discretion
  • the ability to relate to people from a range of backgrounds with ease and sensitivity
  • the ability to write clear and concise call records
  • excellent verbal communication skills

SARAG is committed to delivering services which support the management of clients’ health and facilitate access to high quality services across Yorkshire and Humberside. 

Each volunteer’s objectives will be to:

  • reduce isolation and loneliness for people affected by asbestos related disease
  • provide a “listening ear” when clients just want someone to talk to and to do so empathetically and sensitively
  • enable increased social connections and endeavour to reconnect clients with their local communities where appropriate
  • collate information about clients and “read between the lines” in order to understand each individual and identify their needs
  • provide information on, and signposting/referrals to, relevant organisations and services (with the support of the Activity and Support Coordinator where required)
  • increase awareness of, and enable participation in, groups, events and activities run by the charity
  • provide a welcoming, friendly and efficient service for clients at all times
  • build trusting, friendly relationships with clients in order to provide the best level of support, whilst respecting professional boundaries
  • demonstrate understanding of, and commitment to, equal opportunities and anti-discriminatory practice at all times

Tasks and activities to be undertaken:

  • Record timely and accurate notes onto a Microsoft Access database following each phone call
  • Demonstrate awareness and understanding of the principles of confidentiality and safeguarding (training will be provided)
  • Provide ongoing client feedback to the Activity & Support Co-ordinator and report any concerns or problems immediately
  • Research and provide information on relevant services and support for clients (both local and national) where required (with the support of the Activity and Support Coordinator)
  • Update the charity’s resource library with useful information on external services and organisations
  • Adhere to and consistently follow all policies and procedures
  • Work as part of a team and incorporate client feedback to continuously improve and ensure a client-led service
Further information

For further information, an informal chat or to request an application form, please contact our Activity and Support Co-ordinator, Laura Hogarth, on or 07783510265.

An informal interview will be carried out with successful applicants prior to the role commencing. 

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