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Organisation name
Reference number
£21,696 per annum pro rata
Closing date
Job location
17.5 hours per week
About this Role

UNISON has a membership of 1.3 Million members and its membership system is accessed by 12 Regional Offices, National Office, UNISON Direct and over 500 Branches.
UNISON’s West Midlands Region covers Shropshire, Staffordshire, Warwickshire, Herefordshire, Worcestershire, Dudley, Walsall, Wolverhampton, Birmingham and Solihull.
We currently have around 109,000 full members in over 80 branches.  We are looking to appoint a team member to undertake a wide variety of clerical and administrative functions within the Membership Team.

The post holder will be responsible for undertaking day to day clerical duties in relation to the maintenance of the UNISON membership system including: 

  • Assist with database cleansing of employer DOCAS listings against membership records
  • Assist in logging telephone enquiries from the team line for follow up actions by other RMS staff
  • Dealing with various queries from members
  • The upkeep of our computerised membership system
  • Checking, coding, inputting and amending
  • Processing subscription payments
  • Ensuring confidentiality of personal and other sensitive information
  • Assisting with data entry of membership details
  • Assisting with processing Branch Officer and Steward accreditations

Working as part of our Membership Team, experience of working with computer-based systems required along with a good telephone manner, accuracy and working to deadlines. Training will be provided on our systems.

The Person
This role is a key position within the Regional Membership Team.  You will have skills and experience that include:

  • Working pro-actively using own initiative matching data records
  • A very high standard of accuracy in recording information.
  • A good telephone manner, demonstrating patience and understanding.
  • The ability to motivate yourself and to work effectively with other staff as part of a team
  • The ability to work to deadlines
  • The ability to work with computer-based records
  • Good written and verbal communication skills
  • Comprehensive knowledge of ICT packages including Microsoft Office suite particularly Excel.
  • Knowledge of and commitment to the trade union movement and the values of UNISON would be an advantage
Further information

A job description and person spec can be downloaded from the link below. An application form can be downloaded from the UNISON website (link above).  

Send completed application forms to HR Administrator, UNISON, 24 Livery Street, Birmingham B3 2PA, 

Interviews for this post will be held via Microsoft Teams Meeting on Monday 16 and Tuesday 17 November 2020.

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